Product Refund Policy

Distributors are hereby notified that all purchased products are subject to the company’s
30-day product refund policy (money-back guarantee). The company shall be obliged to
accept any marketable product sold to a Customer/Distributor within thirty (30) days from
the date of invoice of the product, after withholding Tax Deducted at Source (TDS), Sales
Incentive utilised, and other taxes if applicable, in accordance with its policies. The
Customer/Distributor should raise a written request to the company for the product refund
within 30 days from the date of invoice. No refund requests will be entertained after 30 days. 

Upon receipt and examination of the physical products, the final decision for a product
refund rests with the company.

The said policy is only applicable for the cancellation of the full purchase order and upon the
return of physical products to the company. In case of Combo products purchase or one
purchase order with multiple products, the distributor / customer must apply for refund
conforming to all products of the said Combo set or purchase order. The company will not
entertain a partial refund of selective products thereof. Subject to such products being in an
unused state, accordingly the company will process the refund of the payment made by the
distributor / customer.

If approved, the refund will be credited to the original method of payment within 30 days.